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System Support Specialist (IAM)With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions.
We work beyond global borders and push boundaries across all dimensions of logistics.
You can leave your mark shaping the technology backbone of the biggest logistics company in the world.
Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization.
Simply delivered.
At IT Services, we are passionate about technology.
Our Identity and Access Management (IAM) team is continuously expanding.
No matter your level of System Support proficiency, you can always grow within our diverse environment.
This role will work within Build and Run Operations – Identity & Access Management (IAM) team and will be primarily managing the daily operations of the Main Directory Services and Cloud Identity service.
For any issues related to the directory services globally within the DHL Group environment, you are our superhero.
The same applies when it comes to managing, proposing, and implementing all necessary changes to the directory services infrastructure to ensure it meets the business agreed SLA and provides quality service support globally.
The services within IAM such as Microsoft Active Directory, Microsoft AD LDS, Entra ID, and Hyper-V are all in your support league.
Ready to embark on the journey?
Here's what we are looking for:
As a System Support Specialist, having hands-on experience in Windows Server management and Hyper-V virtualization is a huge plus.
Very good knowledge of Microsoft Directory Environment (Active Directory & Entra ID) will also be an integral part of this role.
You are a System Support aficionado; therefore, you have a good understanding of Identity Provider & Directory Server.
You are able to work independently, prioritize, and organize your tasks under time and workload pressure.
Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
Great Team
Hi, my name is Stephan and I'm a team manager.
I started my career at DHL IT Services back in 2018 when I took a role as Managing Consultant in the Identity and Access Management team.
Gaining more hands-on experience with IAM has always fascinated me, so I moved fast through the company ladder and soon landed in a Service Product Owner role.
In 2021, I moved to a management role, being Head of IAM Service Implementation and Delivery.
Together with the strong support of a multinational & diverse team, we are working on our common ambition – Identity and Access Management.
Looking forward to having you onboard!
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