Convergint Federal (CF) is seeking a Security Lenel S2 System Administrator I with 3+ years of experience in supervision, integrated security system installation, and service. CF is a security information technology company focused on physical security with locations in Maryland, Virginia, North Carolina, and Huntsville. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We have the ability to support the entire life cycle of these programs and projects—from security analyses, engineering and design, through installation, operation, and maintenance—using in-house personnel and resources. Job Description Role Overview: The role of a successful Systems Administrator I with Lenel S2 experience is responsible for the installation, maintenance, troubleshooting, and support of security systems including access control, video surveillance, and intrusion detection systems. This role requires a proactive individual with strong technical skills, exceptional customer service abilities, and the capacity to manage multiple tasks in a dynamic work environment. Value and Beliefs of this Role: The person in this role must provide world-class service to customers, colleagues, and communities. It requires integrity, self-accountability, and a commitment to open communication, delivering results, and having fun with laughter daily. This job requires professionalism, organization, attention to detail, and collaboration. Key Responsibilities: Installation and Maintenance: Install, configure, and maintain various security systems including access control, video surveillance, and intrusion detection systems. Perform system upgrades and modifications to meet client requirements and adhere to industry standards. Work collaboratively with project teams to ensure the successful implementation and integration of security solutions. Troubleshooting and Diagnostics: Promptly identify and resolve technical issues to maintain system functionality. Conduct diagnostic tests and use troubleshooting tools to analyze system performance and determine solutions. Provide both remote and on-site support to address client concerns efficiently. Customer Support: Engage directly with clients to understand their needs and respond to inquiries. Offer training and guidance to clients on system operation and maintenance. Foster positive client relationships through effective communication and problem resolution. Documentation: Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes. Collaborate with the technical support team to contribute to knowledge bases and share best practices. Quality Assurance: Ensure that all installations and services meet company and industry standards. Conduct regular quality checks and participate in quality improvement initiatives. Other Duties: Other duties assigned within reason of current role previously specified. Qualifications Qualifications: To be successful in this role, you must have the following: High School Diploma Minimum of 3+ years of experience in a related role; security systems Exceptional customer service skills, both over the phone and in person, with the ability to work under pressure. Proficiency in Microsoft Outlook, Excel, Word, and PDF. Excellent organizational skills with the ability to manage multiple tasks simultaneously and attention to detail. Strong verbal, written, and interpersonal communication skills. Flexibility to adapt to changing priorities and directions in a dynamic work environment. Demonstrates initiative and engages in proactive behavior. Ability to foster a positive working environment for both customers and team members. Basic understanding of networks and network troubleshooting skills. Knowledge in the use of diagnostic and troubleshooting tools. Ability to collaborate effectively with cross-functional teams. Strong problem-solving capabilities and a detail-oriented approach. Additional Information Requirements: The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions. Security Clearances: This position may require a top secret - SCI- security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr