Support Specialist It / Soporte Técnico It /Sql - Excel / Remoto

POSITION DESCRIPTION Reporting to the Support Manager, the Support Specialist will: Ensure customer requirements are met with consistently high quality of service Identify the need for new enhancements to existing software Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution Ensure that each support issue and resolution is adequately documented Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement Determine which issues require software support and redirect those that do not to the appropriate resolution team Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Maximizes customer operational performance by providing help desk resources and technical advice.
Enforces company policies and procedures.
REQUIREMENTS Advanced use of Excel SQL handling Bachelor's degree in systems engineering or related field.
Strong commitment to rigorous, quality-driven process methods.
Must have strong presentation, interpersonal written and oral communication skills.
Must have demonstrated the ability to provide consistent, high-quality responsiveness and overall service to clients.
Need to be able to build successful relationships with clients via telephone and email.
Excellent business English is a must Excellent interpersonal skills A team player than can also work independently Can do positive attitude Critical judgement Strong problem-solving skills High sense of operational excellence, disciplined working, and effective time management