We are looking for a Tier 1 Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more. Job Description Full-time position. Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs. Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues. Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc. Document knowledge and help educate colleagues and teammates on technical cases. Keep current with product knowledge and latest features and functionality. Qualifications Experience providing technical support or being part of implementation team. Good level of written and spoken English – must have. Great written and verbal client communication skills. Strong troubleshooting and problem-solving skills while being highly detail oriented. Strong SQL background- must have. Willingness to work outside of business hours from time to time. Team spirit, self-motivation and a positive attitude. Bachelor's degree in information systems, computer science, industrial engineering or equivalent. The ability to work with multiple interfaces and tasks in a dynamic environment. Experience with supporting an analytic product in a SAAS environment. Nice to have Business orientation specifically in Retailer domain. Knowledge in Linux systems, utilities, and scripting. Knowledge of ETL processes. Additional Information Flexible working environment Volunteer time off About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com. Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center. #J-18808-Ljbffr