Support Engineer

We want you on our team??

We are a Company with more than 15 years in the market, we are a multinational that offers cutting-edge technological solutions to clients around the world.

With a presence in the US and Colombia, we cover all of the Americas, standing out in various markets and projecting ourselves strongly internationally.

We are currently looking for a Support Engineer.

Benefits

Salary of COP $2,500,000.

Indefinite term contract.

Weekly benefits by KPI's.

English training after 8 months of commitment and results.

Training and Certifications according to profile.

Two free family days a year.

Hours : Monday to Friday 8 : 00am - 6 : 00pm, Saturdays from 9 : 00am - 11 : 00am from home if necessary.


What will be your goal?

You will be an active part of the support and engineering team, becoming familiar with customer needs, specifications, design objectives, development process, design standards, techniques and tools to support task performance.

What requirements must you meet?

Professional training in systems, computing, telecommunications or related fields.

Knowledge of computer security.

Knowledge and experience in logical networks (Networking, Firewalls, Networks in general).

Knowledge and experience in Windows operating systems (W11 and lower, Windows Server), Linux, Servers in general.

Certifiable experience in technical support, help desk or similar.

That you are passionate about technology.

That you have command of Intermediate English.

Performance evaluation.

Understanding of registration systems and tools.

It is a plus that you have an American Visa.

Skills

Conflict resolution

Problem solving skills

Communication skills

Be able to make excellent decisions


Have superior organizational skills

Be analytical

Be a good listener and communicator

Being able to lead teams

Flexibility

Be able to handle work pressure

Be able to multitask

Customer service skills