We are tech transformation specialists, we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver. We are looking for a Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Mission: Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services. Collaborate with other members of the support team to resolve complex issues. Create and update support documentation, including knowledge base articles and FAQs. Assist in identifying trends and recurring issues to improve products and services. Ensure customer satisfaction through courteous and professional interactions. Work with cross-functional teams, resolving complex issues in collaboration with development teams. Communicate effectively to provide updates on support activities and incident resolutions. You Need to Have Experience With: Advanced/fluent communication skills in English and Spanish. Previous experience in customer support or a similar role. Problem-solving skills and excellent communication abilities. Familiarity with customer service principles and practices. Ability to work as part of a team and provide effective support. Knowledge of customer support tools. Knowledge of programming languages (e.g., Python). Relational database knowledge. Strong organizational and time management skills. You Will Stand Out If: You have experience with advanced troubleshooting techniques. You demonstrate a proactive approach to customer support and issue resolution. You possess knowledge of additional programming languages or frameworks. CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas. We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies. #J-18808-Ljbffr
