Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About Modern luxury in the capital of cool. The energy and creativity of Colombia's capital city are best experienced with a stay at Four Seasons Hotel Bogotá. In the buzzing Zona Rosa area, find yourself just steps away from the city's best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About Modern luxury in the capital of cool. The energy and creativity of Colombia's capital city are best experienced with a stay at Four Seasons Hotel Bogotá. In the buzzing Zona Rosa area, find yourself just steps away from the city's best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso. Tiempo completo Hoteles Four Seasons Bogotá está buscando un Supervisor de Experiencia al Huésped que comparta una pasión por la excelencia y que infunda entusiasmo en todo lo que hace. Nuestro Supervisor de Reservas tiene la oportunidad de dar forma a nuestra experiencia del huésped, proporcionando conocimientos y un servicio excepcional en apoyo a nuestro equipo de Reservaciones. Esta posición reporta al gerente de reservaciones. Responsabilidades Supervisar Operación del departamento y cumplimiento de tareas diarias Trabajar en conjunto con el Departamento de Ventas en el manejo de reservas, disponibilidad, tarifas, políticas Controlar, revisar y analizar inventario de habitaciones con el fin de maximizar Revenue Manejar sobreventa Supervisar el ingreso de reservaciones, conteniendo éstas la información correcta Asegurar satisfacción del huésped desde posición como Supervisora Manejar quejas Crear, configurar y actualizar tarifas en sistema Apoyar en la elaboración de informes y reportes Comunicarse con los miembros del equipo para asegurar el más alto nivel de servicio personalizado Contribuir a nuestro entorno con una actitud positiva y amistosa Cualificaciones y competencias preferidas Manejo de Opera Experiencia en cargos de supervisión Disponibilidad horaria Profesional en hotelería o carreras afines Nivel de inglés avanzado Más información acerca de lo que se siente al trabajar en el Four Seasons - visítenos: ¡Esperamos con interés recibir su solicitud! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
