Sr Technical Service Advisor Colombia

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Senior Technical Service Advisor

The Technical Service Advisor team provides "forward-looking" technical services to optimize network reliability and performance for designated customers.

We are passionate about enabling our customers towards a fast,
risk-free deployment of network services. We assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.

Key responsibilities include following, but not limited to:

- Engage with customer as single point of contact during business hours.
- Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. May need to provide relevant technical inputs to facilitate and expedite escalated problem resolution.
- Act as interlock between Customer and Juniper PS, AS for services to be delivered to the customer
- Conduct Periodic meetings with customer to review Juniper service delivery metrics, SLA etc.
- Participate/ assist in customer maintenance windows.
- Uses professional knowledge to review and assess open software defects.
Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.
- Delivers proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…)
- Partners with Customers in conducting Juniper product health checks in order to identify potential product performance problem areas. Based on the evaluation makes a relevant recommendation to optimize operational performance in respect to design/topology/configuration.
- Reviews and evaluate network plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.

- Engages with Juniper engineering teams to improve potential quality issues with products.
- Documents and maintains customer network solutions knowledge and educates other internal Juniper resources for a better support experience.

Skill specifications

The candidate is encouraged to have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise on Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.

Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.

Experience working in large enterprises, Network service providers have added advantage.

Experience and desire to work on automation will be valuable in long run.

Amiable communication, interpersonal and social skills will make a difference!


Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent are helpful.

Qualification and Experience:

We generally prefer candidates with Bachelor's degree in Electrical/Electronics Engineering, Computer Science or equivalent.

8+ years experience in designing, implementing, solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks.

The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence.

Juniper Networks is an equal opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London,
Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for.
If you think you have what it takes, but do not necessarily check every single box, please consider applying. We'd love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.


? Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

? Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.