Job Description The Product Manager, Digital Products will play a pivotal role in the LAC digital product team.
This role involves managing token-related product solutions across various stakeholders including Visa's issuers, acquirers, group service providers, merchants, e-commerce enablers, wallet providers, browsers, and third-party payment processors.
The individual will work closely with cross-functional teams both internally and externally to prioritize, define, and drive the product development lifecycle, with a particular focus on the Click to Pay product.
The ideal candidate for this role should possess a unique combination of leadership skills and hands-on experience.
A deep understanding of the business, technical, and operational aspects of product management and development is essential.
Industry-leading experience in card processing, payment network processing, e-commerce, mobile technology, digital payments, issuance, offers, loyalty programs, rewards, digital enablement, customer experience and adoption, research and analytics, and financial analysis is highly desirable.
Responsibilities: Collaborate on the implementation and refinement of the eCommerce Token Strategy, working closely with colleagues both in the LAC region and globally.
Serve as a subject matter expert on Visa's eCommerce, providing support to clients and internal stakeholders when necessary.
Define key performance metrics for our eCommerce operations and develop dashboards and reporting capabilities for systematic tracking of payment performance.
Lead the deployment of Click to Pay and other digital propositions across all stakeholder groups including issuers, acquirers, payment gateways, merchants, and processors.
Place a main focus on enhancing eCommerce Authentication User experiences across all use cases.
Provide in-depth knowledge sessions for Digital products and solutions, ensuring all stakeholders understand the product offerings.
Coordinate deep-dive training for cross-functional teams, leading Project Plans and Go-To-Market execution.
Collect feedback from clients and use it to advocate for new product requirements, ensuring these are incorporated in future product enhancements.
Collaborate with internal and external stakeholders to help eCommerce partners optimize their platforms through Click to Pay.
Proactively understand industry alignment and keep up to date with changes in EMVCo specifications that might impact the product and user experiences.
Be cognizant of the nuances of each market when implementing the Click to Pay product and strive to compete as a top User Experience provider in the eCommerce space.
This is a hybrid position.
Hybrid employees can alternate time between both remote and office.
Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications • Bachelor's degree with 5+ years of experience, or an Advanced degree with 1+ year of experience.
Engineering field preferred.
• 5+ years in the banking or payment industry, with a focus on data analytics or business intelligence.
• Proven ability to communicate technical concepts to diverse audiences.
• Knowledge of product management and digital products.
• Familiarity with data analysis techniques, automation, and optimization technologies.
• Fluent in English and Spanish, Portuguese is a plus.
• 3-5 years of experience in payments or technology industry, eCommerce preferred.
• Experience with digital banking, eCommerce, and payment models.
• Familiar with digital solutions, mobile payments, and authentication methods.
• Proven ability to lead cross-functional teams and drive projects to completion.
• Other relevant work experiences: product deployment, product integration, product management, reporting, strategic planning, sales and negotiation.
Additional Qualifications: • Exceptional communicator – effective in interacting and building relationships across all levels of Visa and client organizations.
• Able to adapt communication strategies to the needs of their audience (e.g., simplifying complex technical messages).
• Excellent problem-solving skills.
• Ability to work independently or in a team.
• Creativity in solving technical and business problems.E-commerce payment background in LAC is a plus.
• Efficient in implementing processes and managing concurrent projects with different schedules and timelines.
Additional Information Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.