Job Description - Sr. Human Resources Specialist- Employee & Labor Relations (240000F4) CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience. In Human Resources , our credo is people + culture = performance. We understand the importance of attracting and retaining the best possible talent, and we do that by providing a positive workplace culture in which all our employees are empowered to wow our customers. Our HR function is made up of the following areas: Employee Experience Employee & Labor Relations Employee Communications Employee Services HR Business Partners Position Overview Provides support in the areas of employee coaching, performance counselling, HR practices and HR policy interpretation that enables employees and managers to make informed decisions and take appropriate HR related actions. Position Description Acts as a liaison between employer and employee, overseeing employee relations. This involves receiving and effectively handling employee complaints, escalating these complaints to the level of disciplinary or legal action when necessary. Monitors grievance procedures, and ensures completion of appropriate documentation to maintain consistency, fairness and process integrity. Responds to employee policy or misconduct violations and performance improvement needs for routine cases. Assists managers with guidance on process, coaching skills and appropriate documentation. Updates HR related country policies based on statutory or law changes and internal policy decisions. Communicates (both written, required postings and verbal) the changes to managers and employees as required. Provides counsel to managers on HR policies and practices. May support country benefit and compensation inquiries and processes including reporting, new hire benefits, leave administration, substance testing and ergonomics. May support managers in authoring job descriptions. Coaches individual managers in the use of key Global HR processes. May support line managers to onboard new employees – providing key information about the local business unit and practicalities of the workplace. Introduces new employees to the employee handbook and starts their interaction with the HR Services for completion of enrollment activities for benefits, bank accounts for payroll, etc. Works with Talent Acquisition to ensure that hiring requirements are met and positions are filled on a timely basis. Reviews monthly payroll cycles and ensures accuracy before processing. Supports Company re-organization requirements by establishing the consultation/communication framework and ensuring managers have a step-by-step process for progressing through the changes. Works with managers to ensure completion of steps and manage the timetable for employee consultation, contractual changes, communications etc. Supports HR and compliance audits. Provides required HR documents to employees for services not provided by the HR Service Center. Maintains country level HR employment records as needed. May participate and provide content for meetings with employee representative bodies. Qualifications Position Requirements Experience & Education: Minimum 5+ years of HR experience, preferably in employee relations or generalist capacity. Experience interpreting legislation and worker's council agreements and applying them to employee relations preferred. Bachelor's degree or equivalent and legal coursework preferred. Global or local HR certifications preferred. Knowledge, Skills and Abilities (KSAs): Proven ability to make ethical decisions displaying a level of responsibility, confidentiality, integrity and professionalism. Collaborative, and comfortable working with HR partners. Ability to interface effectively with employees and managers. Excellent interpersonal, organizational, and critical thinking/problem solving skills. Strong knowledge of local employment law and practices, policies, legal & regulations. Detail-oriented and case management skills with follow-through and analytical skills. Excellent written and verbal communication a must, including the ability to interface with others in a positive, approachable and professional manner. CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. #J-18808-Ljbffr