Sutherland is seeking a reliable and detail-oriented person to join us as Senior Human Resources Manager that will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: As a Senior Human Resources Manager / HRBP in this role, you will: Maintain and understand the pulse of the site and/or programs. Partner with the Business & Functional stakeholders: To establish and execute HR strategies that drive business performance. Drive operational excellence in key HR practices: Lead initiatives driving employee engagement, retention, and development. This role also contributes to positive internal branding. Analyze and design solutions: Address chronic performance challenges. Formulate initiatives to improve: Retention, satisfaction, and engagement. Reward Strategy: Understand, communicate, and apply reward strategy. Employee Relations: Apply employee relations and employment practices to create a positive, ethical, effective work environment. Reporting and Analytics: Produce and deliver standard (monthly, quarterly, and annual) and customized HR reports. Deep understanding of HR data, demographics, and business KPIs. Manage Disciplinary, grievance and compliance processes: Conduct respective investigations. Qualifications: 7+ years of experience in the HR field. Experience in HR roles within the BPO industry. Experience overseeing big headcounts (200+ FTEs approximately). Self-management skills, proactiveness in developing trust and professional rapport with employees and team members; work as a team player. Ability to multitask and prioritize in a fast-paced environment with ever-changing focuses. Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Bachelor's degree in psychology, business administration, industrial engineering, law, or related fields. Advanced English level. Additional Information: All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr