Sr Field Technician (Onsite)

Sr Field Technician (Onsite) Job Responsibilities: Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing and removing equipment. Troubleshoots technical problems and issues and recommends actions to company or customer representatives. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to the customer's organization. Provision of data and service reports. Reports to the Regional Manager; is supervised by a Local Lead Technician. Troubleshoot and identify hardware errors. Responds to any trouble calls from within the customer. Is trained in applications usage and can provide end user assistance. Hardware replacement. Run tests after solution implementation. Basic Qualifications: Possess 3 or more years of corrective hardware maintenance experience. Experience with warranty repairs, and OEM logistics. Experience with asset, spares and consumables management. Possess troubleshooting skills, and the ability to identify hardware errors. Trained in applications usage, provides assistance to end users. Ability to work with L3 to install and test fixes. Understands SLAs, severity levels, and industry best practices. #J-18808-Ljbffr