Company Description Location: Bogotá, Colombia Modality: Hybrid R24_0012656 About this Job The Sr Credit Controller – Cash app team is responsible for allocating and posting the cash collected of debt due to NiQ from third parties. This is to be achieved through working in collaboration with the Order to Cash team and operational teams across the NiQ Group, minimizing overdue debt, DSO, and maximizing cash flow. To provide a proactive, responsive, and quality-driven credit control service in line with predetermined SLAs and KPIs for all NiQ entities. Responsibilities: Control and reduce third-party debt through proactive management of the assigned trade debtors ledger, setting targets on a monthly basis (DSO, Receivable overdue, Collection ratio). Process and distribute various reports such as Trade debtors outstanding balance, Cash flow forecast, dispute report, Bad debt provision, and others. Monitor and record customer account details for on-account cash, partial payments, and other irregularities (disputes). Provide customer service regarding collection issues, process, and review account adjustments, resolve client disputes, and short payments. Work with collections teams to ensure all incoming queries are promptly resolved. Perform other assigned tasks and duties necessary to support the Local Finance/I2C team. Communicate with internal and external customers in a professional and polite manner at all times. About You A successful Sr. Credit Controller will ensure all basic key performance indicators pertaining to Account Receivables align, Collection target fulfillment, average time on disputes resolution, and DBO are achieved for the respective market. S/he will have built a successful working relationship with Revenue Associates and Revenue Controllers. Qualifications: Experience in an international company, preferably within a SSC/BPO environment, within Order to Cash, Accounting, or Procure to Pay area. University degree (finance, accounting, business, or related field). Intermediate-Advanced level of English. Functional knowledge of MS Excel, SAP, Sidetrade (optional), or other ERP and/or Collection and Dispute Management software. The ability to cooperate and interact effectively at all levels of the organization. Understanding of customer services. Accuracy and strong attention to detail. The ability to work on own initiative and be proactive/self-starter. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our Commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Diversity and Inclusion #J-18808-Ljbffr