Specialist Crt

Title: Specialist CRT Location: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.Key Responsibilities:   ·       Analyze and process instruction/requirements of the E2E import and export operations.·       Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import and export processes of their shipments through emails and Status Reports.·       Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier's websites.·       Give support on track & trace activities and performance reporting for Customer Care program US based on several accounts.·       Add value to our customers through continuous improvement initiatives.·       Cross-training within the team   Skills / Requirements:   Students/professionals in industrial engineering, international business, or related fields.·       Minimum of 1 year in Logistics.·       Good communication in English (verbal and written).·       Customer service and communication skills.·       Teamwork and autonomy ·       Employees who have been in the organization for 12 months or in their current role ·       Employees that are not in transition projects Relevant information: ·       Salary: $ 2.270.000 ·       Type of Contract: Indefinite - Directly with DHL Colombia.·       Performance bonus from 7% to 13% of salary ($158.900 min- $295.100max) ·       Food Allowance: $95.564