Specialist Control Tower (Crt)

Title: Specialist CRT Location: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.
Key Responsibilities: ·       Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.
·       Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
·       Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier's websites.
·       Give support on track & trace activities and performance reporting for Shipment Management Service Line.
·       Add value to our customers through continuous improvement initiatives.
·       Cross-training within the team   Skills / Requirements: ·       Students/professionals in industrial engineering, international business, or related fields.
·       Minimum of 1 year in Logistics.
OFR/ AFR Knowledge is a plus.
·       Good communication in English B2 (verbal and written).
·       Customer service and communication skills.
·       Teamwork and autonomy ·       Employees who have been in the organization for 12 months or in their current role ·       Employees that are not in transition projects Relevant information: ·       Salary: $ 2.419.820 ·       Type of Contract: Indefinite - Directly with DHL Colombia.
·       Performance bonus up to 16% of salary ($387.171 Max) ·       Food Allowance: $95.564