Specialist Control Tower (Crt)

Title : Specialist CRT
Location : GSC BOG
Ensure the management and monitoring of shipments, establishing good communication with the customer while analyzing the situation.
Key Responsibilities :Analyze, process instruction/requirements and manage the import/export OFR/AFR operations for different customers.Frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls, and status reports.Proactive monitoring of shipment status in internal tools (CW1, DHLi, FSI3) and on carrier's websites.Provide support on track & trace activities and performance reporting for Shipment Management Service Line.Add value to our customers through continuous improvement initiatives.Cross-training within the team.Skills / Requirements :Students/professionals in industrial engineering, international business, or related fields.Minimum of 1 year in logistics.OFR/AFR knowledge is a plus.Good communication in English (B2 level, verbal and written).Customer service and communication skills.Teamwork and autonomy.Employees who have been in the organization for 12 months or in their current role.Employees that are not in transition projects.Relevant Information :Salary: $2,419,820Type of Contract: Indefinite - Directly with DHL Colombia.Performance bonus up to 16% of salary ($387,171 max).Food Allowance: $95,564.
#J-18808-Ljbffr