Soporte Tecnico

Funciones del PuestoData networking/telecommunications education and/or industry certification• 1-3 years' experience in a NOC or network/telecom support environment• 1-3 years' experience in a call center environment working directly with customers and vendors• Demonstrable knowledge of TCP/IP• Demonstrable knowledge of the 7 layers of the OSI model• Demonstrable knowledge of cabling and network topologies• Demonstrable knowledge of carrier access network topologies and access devices (modem, NID)• Demonstrable knowledge to perform troubleshooting on managed routers, switches, and firewalls• Basic knowledge of VoIP protocols• Ability to apply their experience and knowledge with little to no supervisionRequisitos del Puesto• 1-3 years' experience in a NOC or network/telecom support environment• 1-3 years' experience in a call center environment working directly with customers and vendors