Description Who We Are: When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air. Your Part in It: Working out of our Bogota office in Colombia, we are looking for our next Office Operations Support – Team Lead. Working within the Operations department, you will provide key assistance is setting up, training and leading our back-office support staff, central to our future BPO strategic initiatives. OFFICE OPERATIONS SUPPORT – TEAM LEAD What the Job Entails: Leverage & help to further develop the current system automations which assist in our current documentation filing, triage and distribution (Manifests, Invoices, Pre-alerts, arrival notices, Inspection notices) Assist in maintaining data quality control standards, relating to our Cargowise consoles and shipments Elaborating and maintaining SOPs pertaining to Pre-alert Client notification exceptions Maintaining and updating the client contact and distribution lists using Cargowise Follow the Vendor qualification process when receiving new internal requests For truckers, create transport zone sets and match with respective updated contract rates Work in tandem with our BPO team in India to file emanifest and AMS entries for our imports Assist in error proofing the process and provide billing support / audits. Send out manifests and splits to warehouses Provide costing support and coordinate remittance payments with our AP team Observe KPIs related to this process Support with the triage of accounting queries as required/requested (A/P & AR Discrepancies) Help to process diversions and Express rail requests What We Are Looking For: 6 months to 1 year related experience and/or training; or equivalent combination of education and experience. Understanding of international freight documentation process is an asset. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint, Cargo Wise). Experience with Cargowise, Emanifest is considered an asset Fluent in English Apply now by including your CV in English. This is a full-time position from Monday to Friday.
