Join Us as a Solutions Architect for AAPAC Regions! Are you a strategic thinker with a passion for crafting cutting-edge solutions? Do you thrive in dynamic environments where innovation meets client success? We seek a Solutions Architect to lead solution functions across the Americas and APAC regions (AAPAC). This person will work closely with senior leadership, business development teams, and other key business stakeholders to ensure we put forward best-in-class solutions meeting external and internal requirements. What Youll Do: As a key player in our team, youll: Oversee and lead the development and design of AAPAC proposals, ensuring the quality and creativity of all proposals meet world-class standards and position Transcom in the most favorable position. Partner with other business stakeholders across IT, AI/Digital, Operations, Pricing, etc. to ensure a consolidated approach for proposal ideation. Lead RFP & Solution Development: Drive the creation of world-class proposals, collaborating with cross-functional teams to deliver innovative, client-centric solutions. Strategize and Innovate: Develop strategies that differentiate Transcom through digital transformation, AI, CX Advisory, and more. Engage with Clients: Build strong relationships through consultative selling, client presentations, and site visits. Identify opportunities for value-add solutions for both new and existing clients. Act as a key liaison between all business stakeholders to understand requirements and translate them into effective and compelling solutions. Oversee multiple, concurrent projects, ensuring solutions are delivered on time, and to the required quality standards. When necessary, conduct client-facing interactions to facilitate consultative selling and build strong relationships. Participation in client presentations, site visits, and the due diligence processes, both onsite at client locations and via remote meetings. Shape the Future of CX: Identify value-add opportunities and deliver impactful solutions that meet internal and external requirements. What Youll Bring: Minimum studies: Bachelors or Masters Degree or University Degree or equivalent. Leadership Experience: Ability to manage client discussions and decision-makers. Client Relationship Management: Demonstrated success in building and maintaining client relationships. Cross-Functional Collaboration: Experience in collaborating with diverse teams and supporting subject matter experts. Operational Background: Background in customer care operations to provide practical insights and examples. Experience with Digital Solutions: Deep understanding of digital solutions and trends, with the ability to apply this knowledge to real-world scenarios. Client Engagement Expertise: Proven ability to understand client needs and present compelling solutions. Strategic Vision: Exceptional skills in developing solutions that highlight differentiation and value. Operational Acumen: Strong background in customer care operations with practical insights into CX. Digital Mastery: In-depth knowledge of digital solutions and the latest trends in the industry. Languages: English: C1 Effective Operational Proficiency or Advanced. Salary: 16M-18M according to experience. Ready to make an impact? Apply now and help us shape the future of CX at Transcom!#J-18808-Ljbffr