RESPONSIBILITIES: The responsibilities of the position include, but are not limited to, the following: Assist walk-in customers. Answer phone calls. Provide tier I help desk functions to better assist customers. Utilize multiple computer systems and databases to verify badge status and government clearances of staff employees, staff-like employees, contractors, visitors, and liaison personnel, including persons from other agencies within the Intelligence Community. Create, manage, and print badges for staff employees, contractors, liaisons, permanent visitors, and others as directed. Processes all badge request and renewal forms, checking for proper authorization, vendor codes, clearance actions, etc. Works closely with multiple Security offices to process work. Answer questions from multiple sources to include customers, other security officers, company security officers, etc. Assist with reporting requirements as requested. Process multiple types of credential requests as directed. Process and scan completed paperwork to appropriate offices. Process all incoming material (badges, credentials, etc.) and update appropriate databases with current information. Other duties as assigned. QUALIFICATIONS: 3 years related experience Excellent computer skills including MS office programs HR Background preferred Possess good writing skills and ability to make decisions quickly and accurately Ability to create and edit material in multiple databases Ability to quickly analyze information to reach the appropriate response Ability to assist customers on a wide range of topics to include interoperability, reciprocity, office policies, office procedures, clearance issues, and other items as required English professional fluency, preferred. Ability to speak, read and write to appropriate and consistently communicate in English, preferred. Ability to obtain and maintain RSO Vetting Security Clearance Ability to successfully pass any employment related drug screening and background security check Valid driver's license WORKING CONDITIONS: Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. Requires constant use of hands and fingers to feel, handle or operate objects, tools or controls, and reach with hands and arms. #J-18808-Ljbffr