About Addi We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars. We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially. We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss. What you will do The role of the SMB Success & Onboarding Manager in Addi is crucial for driving the company's expansion, merchant acquisition, merchant retention & engagement, and therefore, revenue growth within the small and medium business segment. The SMB Success & Onboarding Manager relies heavily on data analytics to make informed decisions and drive experimentation and optimization processes to improve key performance indicators (KPIs) across the merchant's life cycle. SMB segment is composed of +15k merchants. GMV Growth: Drive SMBs to conquer 50M USD of GMV in December. Untapped Opportunities: Discover potential opportunities for growth of the existing segment, generating at least 2M USD of extra GMV by EOY. Churn and Retention: Guarantee that +80% of the SMBs base originate on a monthly basis. Deep Knowledge of Merchants Behaviors: Lead and work collaboratively with analytics teams to continuously discover insights and drive actions based on data. Develop a value-based segmentation and create the framework for action. Team Performance: Manage an overperforming team and keep close tabs on the different KPIs within the segment. Requirements (MUST HAVE) Proven track record of successfully leading SMBs sales and customer success teams in the Local Market. With at least 4 years of experience leading high-performing sales teams. (MUST HAVE) Comfortable in a startup setting. Must have the ability to thrive in organized chaos. Possess a proven track record of excelling in fast-changing, low-direction settings, demonstrating the ability to pivot as needed. Capable of balancing day-to-day results with long-term planning and strategy. (MUST HAVE) Sense of commercial urgency. Must have the ability to move quickly and change iterations when things are going wrong in the fast-paced landscape of SMBs. (MUST HAVE) Exceptional analytical skills: Demonstrated ability to analyze and interpret data to drive strategic decision-making. Possess a talent for extracting meaningful insights, identifying trends, and uncovering untapped opportunities. Knowledge in Databricks, Looker, SQL, and Python is a plus. (MUST HAVE) Business Savvy: Demonstrated ability to build and present business cases to support the case for new initiatives. (MUST HAVE) Strong track record of successfully leading teams during periods of accelerated growth and expansion. Ability to drive and sustain momentum during these periods. (NICE TO HAVE) Demonstrated prior experience in project management is highly valued for this role. Proficiency in project management principles and methodologies will greatly enhance the effectiveness and efficiency of the team, ensuring the successful execution of initiatives and the achievement of the objectives. (NICE TO HAVE) Previous experience and deep understanding of the payment methods and fintech industry. Benefits Work on a problem that matters and empower merchants across the region. Build a lasting company from the very beginning, helping define every aspect of it. Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage. Work alongside a great and diverse team that cares about what we are doing and how we are doing it. Generous compensation, including equity, 100% health insurance (and 50% for dependents), unlimited time-off, and working remotely, visa sponsorship. #J-18808-Ljbffr