Job Description At Softgic, we work with the sharpest minds—those who build, those who love what they do, and those who bring 100% attitude because that's our #Coolture.
Join us in our mission to make life easier with technology and become part of our team as a Servicenow Senior Business Process Consultant (HRSD) .
Compensation: USD 10 - 25/hour.
Location: Remote (for Argentina, Bolivia, Brasil, Chile, Colombia, México, Uruguay, and Venezuela residents).
Mission of Softgic: In Softgic S.A.S.
we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.
What makes you a strong candidate: You are expert in HR Service Delivery and ServiceNow.
You are proficient in workflow management.
Spanish - Native or fully fluent.
English - Conversational.
Responsibilities and more: Scope: Seeking a Senior Business Process Consultant (BPC) with the ability to work independently and efficiently in a fast-paced environment.
The ideal candidate will excel in workflow mapping, detailed story writing, and collaborating effectively across teams.
Skills Required: Certified Implementation Specialist (CIS) is mandatory.
Proficiency in English (Spanish is a plus).
Expertise in HR Service Delivery (HRSD).
Resposabilities: Gather and analyze requirements for HR Service Delivery solutions.
Design and document workflows for modules such as Case Management and Employee Center.
Configure solutions to meet business needs while adhering to best practices.
Facilitate workshops and stakeholder discussions to refine requirements.
Conduct functional and user acceptance testing to ensure solution quality.
Provide documentation, training, and support for end-users and administrators.
Requirements We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.
Requirements Workflow management HR Service Delivery ServiceNow