ServiceNow CSM Senior Technical ConsultantChapinero, Colombia | Posted on 12/19/2024
Country: Colombia
Job DescriptionAt Softgic, we work with the sharpest minds—those who build, those who love what they do, and those who bring 100% attitude because that's our #Coolture. Join us in our mission to make life easier with technology and become part of our team as a ServiceNow CSM Senior Technical Consultant.
Compensation: USD 10 - 25/hour.
Location: Remote (for Argentina, Bolivia, Brasil, Chile, Colombia, México, Uruguay, and Venezuela residents).
Mission of SoftgicIn Softgic S.A.S., we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us. We incorporate the following principles into our policy:
Deliver quality products and services.Achieve the satisfaction of our internal and external clients.Encourage in our team the importance of training to grow professionally and personally through development plans.Comply with the applicable legal and regulatory requirements.Promote continuous improvement of the quality management system.What makes you a strong candidateYou are expert in consulting, customer service management, process management, and ServiceNow.Spanish - Native or fully fluent.ResponsibilitiesScope:
Support the GNP Customer Service Management (CSM) implementation project, focusing on:SurveysSLA and/or OLA managementReportsOutlook integration for new casesAdditional integrations as requiredProvide expertise during the Execute and Deliver phases of the project.Collaborate with stakeholders to ensure successful implementation of CSM processes and workflows.Deliver part-time support, ensuring quality and alignment with project goals.BenefitsWe're certified as a Great Place to Work.Opportunities for advancement and growth.Paid time off.Formal education and certifications support.
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