Job Description At Softgic, we work with the sharpest minds—those who build, those who love what they do, and those who bring 100% attitude because that's our #Coolture.
Join us in our mission to make life easier with technology and become part of our team as a Servicenow CSM Senior Technical Consultant .
Compensation: USD 10 - 25/hour.
Location: Remote (for Argentina, Bolivia, Brasil, Chile, Colombia, México, Uruguay, and Venezuela residents).
Mission of Softgic: In Softgic S.A.S.
we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.
What makes you a strong candidate: You are expert in consulting, customer service management, process management, and ServiceNow.
Spanish - Native or fully fluent.
English - Conversational.
Responsibilities and more: Scope: Support the GNP Customer Service Management (CSM) implementation project, focusing on: Catalog Items Escalation Workflows Surveys SLA and/or OLA management Reports Outlook integration for new cases Additional integrations as required Role Expectations: Provide expertise during the Execute and Deliver phases of the project.
Collaborate with stakeholders to ensure successful implementation of CSM processes and workflows.
Deliver part-time support, ensuring quality and alignment with project goals.
Benefits We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.
Requirements Consulting Customer service management Process management Project management ServiceNow