Fay Myers Motorcycle World is a leading dealership and service provider in the motorcycle industry, known for our commitment to delivering exceptional customer service, high-quality products, and expert repairs. We pride ourselves on fostering a passionate, knowledgeable team that shares our love for motorcycles and customer satisfaction. We are currently seeking a skilled and enthusiastic Service Manager to join our team and help drive the success of our service department. Position Overview: The Service Manager is a key leadership role within our company, responsible for overseeing the daily operations of our service department. This includes managing a team of technicians and advisors, ensuring the timely and efficient repair of motorcycles, maintaining high standards of service quality, and ensuring customer satisfaction. The ideal candidate will have a strong technical background in motorcycle repair, excellent organizational and leadership skills, and a passion for delivering exceptional service. Key Responsibilities: Team Leadership: Manage and supervise service technicians and support staff, providing guidance and training to ensure top-notch performance. Customer Interaction: Act as the primary point of contact for customers regarding service-related inquiries, estimates, and concerns. Service Operations: Oversee day-to-day operations of the service department, ensuring timely completion of repairs, proper workflow, and adherence to safety standards. Quality Control: Perform quality checks on all completed repairs and services, ensuring that work meets or exceeds company standards. Scheduling: Coordinate service appointments, manage technician schedules, and optimize service bay utilization to maintain efficient operations. Reporting & Documentation: Maintain accurate records of services performed, customer interactions, and parts used. Prepare and analyze departmental reports, including productivity and profitability. Customer Satisfaction: Ensure that all customer concerns are addressed promptly and professionally, with a focus on building long-term relationships and customer loyalty. Compliance & Safety: Ensure that all service activities comply with safety standards, regulatory requirements, and company policies. Qualifications: Experience: 3+ years of experience in the motorcycle service industry, with at least 1 year in a management or supervisory role. Technical Skills: Strong knowledge of motorcycle repair, maintenance, and diagnostics. Experience with various brands and types of motorcycles is a plus. Leadership: Proven ability to lead, mentor, and motivate a team of technicians. Customer Service: Exceptional interpersonal skills with a focus on delivering outstanding customer service and resolving issues professionally. Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Problem Solving: Strong analytical skills and the ability to troubleshoot and resolve service-related issues efficiently. Communication: Excellent verbal and written communication skills. Certifications: Motorcycle technician certifications (e.g., MMI, OEM-specific certifications) preferred. What We Offer: Competitive salary based on experience. Performance-based incentives and bonuses. Health insurance and benefits package. Ongoing training and professional development opportunities. Employee discounts on products and services. A fun and dynamic work environment with a team of passionate motorcycle enthusiasts. #J-18808-Ljbffr