Fay Myers Motorcycle World is a leading dealership and service provider in the motorcycle industry, known for our commitment to delivering exceptional customer service, high-quality products, and expert repairs. We pride ourselves on fostering a passionate, knowledgeable team that shares our love for motorcycles and customer satisfaction. We are currently seeking a skilled and enthusiastic Service Manager to join our team and help drive the success of our service department.
Position Overview:
The Service Manager is a key leadership role within our company, responsible for overseeing the daily operations of our service department. This includes managing a team of technicians and advisors, ensuring the timely and efficient repair of motorcycles, maintaining high standards of service quality, and ensuring customer satisfaction. The ideal candidate will have a strong technical background in motorcycle repair, excellent organizational and leadership skills, and a passion for delivering exceptional service.
Key Responsibilities:
Team Leadership: Manage and supervise service technicians and support staff, providing guidance and training to ensure top-notch performance.
Customer Interaction: Act as the primary point of contact for customers regarding service-related inquiries, estimates, and concerns.
Service Operations: Oversee day-to-day operations of the service department, ensuring timely completion of repairs, proper workflow, and adherence to safety standards.
Quality Control: Perform quality checks on all completed repairs and services, ensuring that work meets or exceeds company standards.
Scheduling: Coordinate service appointments, manage technician schedules, and optimize service bay utilization to maintain efficient operations.
Reporting & Documentation: Maintain accurate records of services performed, customer interactions, and parts used. Prepare and analyze departmental reports, including productivity and profitability.
Customer Satisfaction: Ensure that all customer concerns are addressed promptly and professionally, with a focus on building long-term relationships and customer loyalty.
Compliance & Safety: Ensure that all service activities comply with safety standards, regulatory requirements, and company policies.
Qualifications:
Experience: 3+ years of experience in the motorcycle service industry, with at least 1 year in a management or supervisory role.
Technical Skills: Strong knowledge of motorcycle repair, maintenance, and diagnostics. Experience with various brands and types of motorcycles is a plus.
Leadership: Proven ability to lead, mentor, and motivate a team of technicians.
Customer Service: Exceptional interpersonal skills with a focus on delivering outstanding customer service and resolving issues professionally.
Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Problem Solving: Strong analytical skills and the ability to troubleshoot and resolve service-related issues efficiently.
Communication: Excellent verbal and written communication skills.
Certifications: Motorcycle technician certifications (e.g., MMI, OEM-specific certifications) preferred.
What We Offer:
Competitive salary based on experience.
Performance-based incentives and bonuses.
Health insurance and benefits package.
Ongoing training and professional development opportunities.
Employee discounts on products and services.
A fun and dynamic work environment with a team of passionate motorcycle enthusiasts.
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