Do you want tobe part of a high-performing business that treats you like family?
At JowettMotor Group, we exist to deliver exceptional experiences - for our customers,our team members, and our brand partners.
From buying acar, to building a career, to creating meaningful partnerships, exceptionalexperiences make life better for everyone. As a progressive, family-owned,award-winning group with multiple BMW, Honda dealerships, and the newlyintroduced Chery Motors, we get to make that happen every day.
It takes ateam to win, and our team is growing - which is why we need you.
Joinus as a Service Manager and help us achieve excellence - for our clients, ourbusiness and brand partners, and your rewarding career. Aboutthe Opportunity: NorthernHonda, located in Epping, continues to strengthen its presence and deliver anoutstanding level of genuine service to our customers who always come first.
Due tocontinued growth, Northern Honda has an opportunity for an experienced andambitious Service Manager to join our team. This opportunity presents abrand-new automotive platform where you will work with like-minded individualscarving the way for the future in this state-of-the-art dealership.
TheRole: The ServiceManager is responsible for leading a team of service advisors and workshopstaff with the primary objective of achieving service sales targets, profitmargins, and supporting vehicle sales targets. Key focus areas include customerservice, the service process and discipline, training & development, andeffective administration. The Service Manager must comply with establishedpolicies and procedures.
You'llMake an Impact By: Supporting the service team withcustomer interactions to ensure effective outcomesAnswering inquiries from staff& customers on the products, services, or activities of theorganisationAdvising customers about necessaryservice for routine maintenance as well as pre-emptive repairsManaging customer complaints in acalm and reassuring manner to ensure high customer satisfaction standardsEnsuring consistently highstandards are established and maintained by the service team in allrelationships with internal and external stakeholdersFacilitating respectful and ethicalliaison with OEM representativesDriving and monitoring processes toenhance the customer experienceEnsuring all new staff are inductedon the expected standards of customer serviceProactively managing andmaintaining positive relationships with key customer accountsProactively seeking new businessopportunitiesDirectly supporting and/or managingany customer complaint in line with JMG customer processesLiaising between clients and theworkshop to ensure our Technicians have accurate, up-to-date informationto complete services and repairs efficiently and to the highest standard.Communicating vehicle inspectionresults to customersMaintaining a comprehensive workingknowledge of the service department and collaborating with colleaguesacross the dealership to maintain effective operations.Taking responsibility for healthand safety in the workplace and looking out for the physical and emotionalwellbeing of others.WhatYou'll Bring: Excellent interpersonal skillsincluding strong verbal, written, and listening communication skillsStrong business acumen includingstrategic and operational planningStrong financial acumen includingexperience with budgets and expense trackingProcess-driven and proactive withstrong initiativeAbility to meet deadlines andachieve set sales targets and profit marginsHigh levels of self-motivation,drive, and resilienceExcellent problem-solving skillsStrong management and leadershipexperience including the ability to keep the team focused and motivated ina challenging work environmentExperience ina similar role within the automotive industry is preferred but not essential.What you do need is a solid work ethic, a positive attitude, and a passion forachieving excellence.
We're a highlysuccessful business driven by family values - and like a family, we'll takecare of you.
Here's whatyou can expect in your career at Jowett Motor Group:
Teamwork and family values are atour core. You'll belong to a respectful, authentic, and passionate team ofpeople and leaders who champion each other, celebrate our successes, andknow that 'life happens'.We keep improving as we grow, and growingas we improve. You'll have plenty of opportunities to upskill, gain newknowledge and experiences, and progress your career.We're raising the bar for asustainable future. As we play our part in the transition toclimate-friendly and renewable energy sources, this is your chance to helpus make a tangible difference.You'llAlso Enjoy a Range of Other Benefits: Be rewarded for your contributionwith generous remuneration, competitive commission plans, an annual salaryreview, plus a fully-serviced vehicle.Accelerate your skills and careerwith ongoing development and training (both face-to-face and online), astrong focus on internal promotions, and our Future Leaders and Licence toLead programs.We celebrate our success with teamrecognition events and overseas trips for our highest-performingemployees.We also celebrate each other withbirthday cakes, monthly barbecues, and our highly anticipated group-wideChristmas party.Enjoy a better balance with amonthly RDO, Employee Assistance Program, and generous discounts acrossmajor retailers through our Pitstop Reward Gateway.Readyto Accelerate Your Career? Join JowettMotor Group and achieve your potential.
Jowett MotorGroup's continued success is thanks to every person on our team and thedifferent perspectives, experiences, and strengths they bring. To take ourinclusive business into an even better future, we know we need talented peoplefrom diverse backgrounds, genders, ages, and cultures, and we stronglyencourage people from all walks of life to apply.
We are proudof our people and the service we offer, and we are keen to add the right personto our team. If you believe you embody the attitude and people orientation thatwe are seeking, then please apply today.
PLEASENOTE: All employees must successfully complete a National Police Check prior tocommencement.
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