Join us as our next Senior Solutions Engineer - LATAM on Twilio's Digital Sales Communications team!
Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes.
We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day.
Your career at Twilio is in your hands.
About the job This position is needed to enable our customers to build the future of communications.
The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.
Twilio's Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.
They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions.
They build customer trust in Twilio's solutions.
Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.
As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities.
You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle.
Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team.
Responsibilities In this role, you'll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products.
Be hands-on, high-energy, passionate, and a creative problem solver.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
Qualifications Not all applicants will have skills that match a job description exactly.
Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
Required: 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience.
Excellent communicator and presenter able to gain audience confidence.
Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
Previous software development experience or working knowledge in one or more of the following areas: Experience building with REST APIs.
Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Fluent in Spanish, English and Portuguese (Desired).
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
Experience with sales methodologies.
Location Remote, Colombia Travel For this role, approximately 10% travel is anticipated.
What We Offer There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.
Twilio thinks big.
Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.
That's why we seek out colleagues who embody our values — something we call Twilio Magic.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer.
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