Senior Service Advisor - Volvo

We are seeking a dynamic and experienced individual to join our team as a Senior Service Advisor at our busy Volvo dealership in Hull. As a key member of our service department, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency. Responsibilities: Oversee daily operations of the service department, ensuring smooth workflow and exceptional customer service. Provide guidance and support to service advisers and technicians. Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction. Schedule and coordinate service appointments, balancing workload effectively. Monitor and improve service processes to enhance efficiency and customer experience. Assist in resolving customer complaints and issues in a timely and effective manner. Collaborate with other departments to optimize overall dealership performance. Requirements: Proven experience in a Senior Service Advisor role in the Motor Trade. Strong leadership and interpersonal skills. Excellent communication and customer service abilities. In-depth knowledge of automotive service operations and procedures. Proficient in using service management software. Ability to analyze data, identify trends, and implement improvements. Flexibility to adapt to changing priorities and work in a fast-paced environment. #J-18808-Ljbffr