Overview About Us Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal. Our Mission : To create conditions within which people can thrive! We are looking for a passionate Senior Recruiter who will execute our recruiting activities in Bogota, Colombia. He/She will lead, research, recruit, screen, interview, and refer qualified candidates for agent/entry-level positions. Responsibilities Partners with managers and supervisors to identify and determine recruiting needs to include the knowledge, skills, ability, and other qualifications required. Negotiates salary that leads to win-win relationships between the company and prospective employee. Drives continuous improvement through trend reporting analysis and metrics management. Demonstrates a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority. Partners with managers in the interviewing/hiring process. Assists Recruitment Manager in acquiring and developing tools to monitor departmental cost and cost trends, striving continuously to improve value work with management to identify key strategic organizational needs. Consult with Recruiters to determine recruitment needs and identify candidate profiles for various openings. Review and short-list resumes and conduct phone screening of candidates to evaluate qualifications and fit with FPS core values. Collaborate with Recruiters in building and maintaining a solid pipeline of candidates for current and future openings. Qualifications With 2 or more years of recruiting experience preferably in volume recruitment. Experience and proficiency with Applicant Tracking Software (ATS) and HR databases is a plus. Experience in screening and evaluating candidates. Experience with candidate selection methods and sourcing platforms is an advantage. Strong verbal and written communication skills and strong cross-cultural skills. Team management and leadership skills. Self-starter and good with strategy formulation. Excellent interpersonal skills, respectful, patient, and empathetic to others. Target-driven and good at multitasking. Exceptional work ethic and thriving under pressure. Good time-management skills. Must be willing to work in a hybrid setup. #J-18808-Ljbffr