Senior Operations Manager (Medellín) Location: Medellin, Colombia Time Type: Full time Posted on: Posted 2 Days Ago Time Left to Apply: End Date: December 11, 2024 (30+ days left to apply) About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Job Description: Senior Operations Manager As a Senior Operations Manager, you will manage day-to-day business operations, including performance, billing, and PNL. You will manage day-to-day operations business, including performance, billing, and PNL. Responsibilities: Manage day-to-day operations, including performance, billing, and PNL. Conduct weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed. Meet with clients as needed to continue business growth. Responsible for interviewing Operations Managers and Team Leads and promoting department culture. Proven ability to scale operations, drive performance management, and foster employee retention. Ensure KPIs are met consistently and solve business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). Shrinkage % less than 10%. Requirements: Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment. BA/BS degree preferred. Excellent communication skills, both verbal and written. Ability to multitask with ease and proficiency. Maintain an open line of communication between staff and upper management. Experience managing supervisors, as well as Advanced Coaching Structure. Performance Management Advanced Team Leads, Teammate & OM skills Development Structure. Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business). Guide the Operations Managers in meeting all team & individual goals. Build productive business relationships with clients and possess strong organizational, analytical, and managerial skills. Job Expectations: This application will be used for an on-site position at one of our offices in Cali in the south of the City. Senior Operations Managers should have an open and flexible schedule - the hours of operations depend on the client's needs. Competencies: Strategic Leadership Operational Excellence Talent Development Change Management Performance Analytics Client Engagement Cross-functional Collaboration Crisis Management Innovation About TaskUs: TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. TaskUs is an equal-opportunity employer. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. We invite you to explore all TaskUs career opportunities and apply through the provided URL . #J-18808-Ljbffr