The Senior Manager I2C Back Office, reporting to the Invoice to Cash Director, will lead the Cash Applications, Billing, and Credit Risk teams, overseeing operational reviews, team training, compliance, staffing, and policy implementation while fostering a culture aligned with Stryker values.
This role also involves managing activities across multiple ERP systems to exceed customer and stakeholder expectations.
What you will doDevelop and maintain a productive team by fostering career and skill development, a healthy work environment, and coaching direct reports on personnel issues.Identify and develop talent to create a succession pipeline within the teams.Ensure compliance with process controls, corporate accounting policies, and GAAP, while supporting risk identification and collaborating with audit teams to enforce policies and contribute to business planning.Partner with both internal and external customers, sales reps, and stakeholders to build strong relationships.Collaborate with invoice-to-cash partners to improve transaction accuracy, minimize errors, and ensure critical business processes are well documented and effectively executed.Ensure optimization and continuous improvement of processes, reporting, and data analytics by driving a culture of standardization, process excellence, and implementing industry best practices ITC.Lead migration activities, including knowledge transfer, system readiness, and data validation, while managing impactful projects and business reengineering initiatives in collaboration with senior leadership.Develop and provide regular updates on KPIs, team performance, and success metrics to senior management, communicate issues and improvement needs, and perform other tasks as assigned.What you need:Required:
Bachelor's Degree in Accounting, Business Administration, Economy, or a related field.Bilingual in English and Spanish.10+ years' experience in managerial roles in areas such as collections, cash applications, billing, and credit risk function, within a matrix international company.Demonstrated leadership, interpersonal, and planning skills to influence senior management in both Finance and the business.Strong ability to coordinate workloads across the team, ensuring timely completion of tasks that meet quality standards and deadlines.Willingness to periodically travel to customer sites.Preferred:
Working knowledge of credit reporting agencies (e.g., Experian, D+B).Experience with Oracle and SAP systems.
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