Requisition ID: 209180 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Provides oversight and leadership to team(s) performing personal data, job data, position data, and org data changes, by measuring, planning, and implementing operational effectiveness plans to systems and processes. This role ensures adequate resourcing, quality control, adherence to standard procedures, and service level agreements. Accountabilities Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Leads HR Data Management Team(s) to ensure optimal efficiency to complete day-to-day transactional processing of employee data change requests in an accurate and timely manner; oversees quality standards and control for data to ensure accuracy, timeliness, and completeness. Monitors performance of operations through analysis of regular reporting, use of internal and external controls, and customer-focused feedback mechanisms to ensure data and process compliance. Establishes a culture of continuous improvement within the team and within the Operations group, with a focus on transferring learnings and opportunities across the department and leveraging other solutions to enhance efficiency. Actively seeks opportunities to improve departmental effectiveness by identifying deficiencies, and partners with HR Data Management Managers, Director of Operations, Business HR Partners, and COEs to develop solutions. Acts as a subject matter expert for HR Data Management, representing the team on corporate projects and initiatives, providing perspective on how to enhance the employee experience and propose improvements to systems and processes. Assists HR Data Management Managers with managing and hiring team members, reviewing performance, providing feedback, and creating a strong team atmosphere. Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicates vision/values/business strategy and manages succession and development planning for the team. Dimensions Manages up to 5 direct reports. Services a global community and responds within SLAs timeframe. Acts as escalation point for any complex/unusual transactions. Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule. Education / Experience Post-secondary degree in Business or Human Resources. Significant relevant experience in a customer-focused area or operations management. Experience coaching/leading teams. CHRP or CHRL designation is considered an asset. Deep understanding and knowledge of Bank policies and procedures. Strong knowledge of organizational structure and complexity. Knowledge of employee data administration and end-to-end processes. Deep understanding of HR policies and end-to-end processes. Proven teamwork capabilities. Strong relationship management and interpersonal skills. Attentive to details and deadlines; ability to manage multiple initiatives. Experience with transaction processing and data management. Experience in conflict/issue resolution. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr