Company Overview: Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence. Location: 601 Pennsylvania Ave. NW (North and South Buildings), Washington, D.C. Job Summary: The National Gallery of Art is an art museum in Washington, D.C. The Gallery serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. The Gallery develops the understanding of art through collecting and exhibiting in ways that reflect our nation and its histories; preserving its collections for future generations; and delivering compelling public programs and events, engaging digital experiences, and groundbreaking scholarship. The National Gallery uses Information Technology (IT) in the execution of its mission. The information technology services are managed by Treasurer's office of Digital Solutions (TDS). These services are delivered through various departments within TDS. The purpose of this work is to procure customer-oriented, technical contractor personnel to supplement the National Gallery's information technology staff supporting Tier 1 and Tier 2 User Services/Helpdesk support for endpoint computing and end-user services. Responsibilities/Duties: Field incoming service requests from end users via telephone, e-mail, and walk ins. Analyze Self-Service tickets and assign to appropriate team members. Update open tickets on a daily basis. Troubleshoot problems in the Microsoft Office Suite as well as other Gallery standard software. AD account management (assign approved access permissions, unlock accounts, etc.) Remote support for Gallery users on travel or working from home. Provide solutions on technical issues. Creating knowledge base articles for technical solutions. Use feedback from customers to suggest problem-solving techniques and customer service. Manage the Laptop Loaner service. Stay current on new technologies and procedures. Configure hardware for deployment. Install approved request software to users. Qualifications: Excellent customer service skills. Ability to accurately follow procedures. Ability to troubleshoot software and hardware issues. Knowledge of Windows, MAC OS, ADManager Plus, M365, ServiceNow and Ivanti. Knowledge of network connectivity troubleshooting. Benefits and Perks: Medical / Vision and Dental Plans. Holiday and Personal Time Off Pay. 401K. Life Insurance. Education and Training Assistance Program (discussed during the onboarding process). Incentive Plans and Referral Bonuses. Employee Assistance Programs. Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr