Senior Delivery Manager At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities.
Where you can make a difference.
Where no two days are the same.
We are looking for minimum 18+ years of related experience handling large scale Service Support Operations in a Multi-Faceted dynamic and complex Organization Role and Responsibilities: • Oversee and drive team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.
• Alignment of teams to organizational objectives; recommendations related to team organization and headcount needs.
• Operational reporting/accountability in partnership with operations/ reporting teams • Collaborating with other Departments in broader organization to drive common initiatives and objectives • Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements • Setting Practice and quarterly priorities in alignment with leader; leading team performance toward those priorities • Involvement in Customer-critical Partners\Customer-facing issues in support of Client/Partner • Identify and pursue new business opportunities and partnerships.
• Demonstrated ability to deal with change and excel in high-stress situations.
• Cost center ownership and expense management • Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).
• Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.
What You Ought to Succeed: • With a total of 18+ years of experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization • Experience building out new teams and helping organization through transformative change • Experience developing reusable practices and methodologies • Excellent verbal, presentation and written communication skills, including executive communications • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Strong conflict resolution and negotiation skills • Ability to collaborate effectively with teammates and clients • Professional demeanor, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs #LI-LG6 #LI-Hybrid