Job Description We are looking for a Senior Client & Contractor Onboarding Specialist in Medellin, Colombia AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed!
:) What you will do Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success; Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered; Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track; Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs.
Document onboarding steps and maintain records to track progress and success; Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals; Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
Must haves Strong Communication Skills : Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors; Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience; Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role; Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks; Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans; Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects; Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software; Upper-intermediate English level.
The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Requirements Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors; Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience; Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role; Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks; Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans; Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects; Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software; Upper-intermediate English level.