Job Description Role Purpose Responsible for ensuring customer satisfaction with proper resource management.
Detecting customer needs that can translate into business opportunities, aligning with Revenue so that the proposal is sent to the client.
Job Responsibilities Ensures that GCD plans and initiatives are carried out within their team, aligned with the area manager.
Possesses leadership competencies, performance evaluation, and people management.
Manages resources (ensures that resources are invested appropriately).
Defines which clients the executives handle.
Service agreements (Defined service plans - Service models).
Uses and manages them.
Neither over nor under service.
Monitors customer satisfaction indicators.
Reviews indicators and ensures they are adequate, generating alerts and defining corresponding action plans.
Responsible for attending account monitoring committees.
Participates in Q&A sessions and manages the TOP relationship with the client.
Negotiates service models, channels, and prioritizes.
Collaborates in defining the business plan and decision-making with the client.
Ensures that indicator information is up-to-date and that the required input is available to feed Salesforce.
Prepares presentations for the most important categories of their clients.
Presents to the client and supports executives in developing their presentations to ensure the highest level of analysis is delivered to the clients.
Qualifications Education: Bachelor's degree in fields such as Administration, Engineering, or Economics General and Specific Experience: 5-7 years of experience in market research or trade marketing.
Experience in market research, analysis, insights Tool Proficiency: Intermediate proficiency in the Office Suite.
Language Proficiency: Advanced English (B2 or C1 is required) Travel Availability: Willingness to travel 15% of the time.
Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com Want to keep up with our latest updates?
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We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
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Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
