Requisition ID: 209185 Thanks for your interest in ScotiaGBS, the best campus in Bogota.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Purpose Contributes to the overall success of the Executive Administration and Project Support team within HR Services Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.
Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Identify, analyze and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Assist Consultants with complex employee inquiries, resolve escalated inquiries and provide coverage for overflow work when required.
• Monitor the quality of change processes and requests, runs regular daily/weekly reports to assess performance against standard procedures and SLAs.
• Provide support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Managers, Data Management.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Education / Experience • Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
• Relevant experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.
Working Conditions • Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.
It is composed of 7 service units.
We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.