Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Responsible for the training, support and maintenance of all Sea Freight processes in Export, Import, Finance and their related applications; primarily (but not limited to) BPA, BAM and SeaLOG. To implement, train and support the corporate solutions, processes and systems within the USA Operational Care Center (OCC). Assisting in documenting and producing technical as well as forwarding solutions and organizational changes to be applied in order to drive cost efficiencies. Your Responsibilities Day to day process support for operations and management. Process Gap Analysis for any system implementation. User training (system enhancements, sea freight forwarding, process optimization). Operational Data Quality – analysis, review and action planning together with ZS-O/F. Regional, national and Local process analysis and demand specification for functional requirements. Managing BPA/BAM continuous implementation with the ZS-O/FS community. Assist on future development of the systems through Demands to ZS-O/WN team lead or development of Local Extensions. Development and generation of BPA related reporting repository, to support the field. Ensure all releases are tested and trained, as well as contribute to end user training. Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs. Your Skills and Experiences High level of organizational skills • Must be comfortable in front of management teams, leading implementation meetings • Must have knowledge of implementation methodologies • Must have previous experience with project management possibly including handling of project charters and action trackers • Must have experience in dealing with multi-national and multi-business unit organizations • Knowledge of forwarder logistics import and export operations, including systems and processes • Experience managing people. • Confidential handling of customer communication • Ability to delegate and coordinate team appropriately • 2-5 Years of experience in Customer Service. With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. #J-18808-Ljbffr