OverviewThe Salesforce Administrator is responsible for managing and maintaining the Salesforce platform within an organization.
Salesforce is a cloud-based customer relationship management (CRM) platform that helps companies manage their sales, customer service, marketing, and other business processes.
The role of a Salesforce Administrator involves a variety of tasks to ensure the effective and efficient use of Salesforce within the organization.
*100% Remote in Colombia* ResponsibilitiesCreate and manage user accounts, profiles, and roles.
Ensure proper access and permissions for different users based on their roles and responsibilities.Customize Salesforce to meet the organization's specific needs.
This includes creating custom objects, fields, page layouts, and record types.Import, update, and maintain data in Salesforce.
Ensure data accuracy and integrity.
Perform data deduplication and cleansing activities.Design and implement workflows and process automation to streamline business processes.
This may involve creating triggers, workflows, and approval processes.Build and maintain reports and dashboards to provide insights into key business metrics.
Help users create and customize their own reports.Integrate Salesforce with other third-party applications and systems.
Ensure data flows smoothly between Salesforce and other tools.Implement and manage security settings, including field-level security, sharing rules, and data security.
Regularly review and audit security settings.Address and resolve issues reported by users.
Provide support and training to users as needed.Keep abreast of Salesforce updates and releases.
Plan and execute the deployment of new features and enhancements.Maintain documentation for configurations, customizations, and processes.
Document best practices and guidelines for users.Performs other related duties as assigned.QualificationsBachelor's degree in related field of study.Bilingual: English/Spanish.2+ years of professional working experience.Salesforce Administrator Certification is a significant advantage.Additional certifications such as Advanced Administrator or Platform App Builder may be beneficial.Proven experience as a Salesforce Administrator.Familiarity with Salesforce Lightning Experience.Strong understanding of Salesforce architecture and data model.Proficiency in Salesforce configuration and customization.
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