Job Description This is a remote position.
Schedule: 25 hours per week Monday - Friday, 4pm - 9pm London, UK Client Timezone: UK time zone Client Overview Join a thriving, tech-savvy barbershop chain that's revolutionizing the grooming industry.
With 5 locations and aggressive expansion plans, this innovative company combines traditional barbering with cutting-edge technology and marketing strategies.
They're committed to delivering top-notch customer experiences and are seeking talented individuals to support their rapid growth.
Job Description As a Sales Support Specialist, you'll be at the forefront of customer engagement for this dynamic barbershop chain.
You'll enhance client experiences through pre-appointment consultations, conduct follow-up calls to ensure satisfaction, and play a crucial role in expanding the team by assisting with recruitment efforts.
This position offers a unique opportunity to contribute to the success of a rapidly growing business while honing your communication and sales skills in the vibrant grooming industry.
Responsibilities Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality Perform follow-up calls to assess customer satisfaction and offer rebooking options Handle inbound customer inquiries professionally and efficiently Assist with barber recruitment by conducting phone screenings and scheduling interviews Maintain accurate records of customer interactions and recruitment activities Collaborate with in-store teams to ensure seamless customer experiences Handle inbound calls while balancing various tasks effectively Requirements Excellent verbal communication skills in English Previous experience in customer service or sales support roles Proficiency with CRM systems and phone dialer software Strong organizational skills and attention to detail Ability to multitask and prioritize effectively in a fast-paced environment Enthusiasm for the grooming industry and willingness to learn about current trends Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_17564_JOB Requirements Excellent verbal communication skills in English Previous experience in customer service or sales support roles Proficiency with CRM systems and phone dialer software Strong organizational skills and attention to detail Ability to multitask and prioritize effectively in a fast-paced environment Enthusiasm for the grooming industry and willingness to learn about current trends