Remote Work: Hours of Operation: Mon-Friday 9:00 am - 7:00 pm EST Based salary + Commissions + End of Year bonus Potential Candidate Must Have: A functional computer High speed internet connection Head-set Quiet workspace Qualifications: Sales experience Work remotely Bilingual speaker (English & Spanish) Experience in telecommunications Knowledgeable in technology Adaptable, fast learner with the ability to creatively find customer solutions Duties and Responsibilities: Developing strong customer relationships with consumers Resolving customer queries in a quick and professional manner through phone (Outbound, Inbound, Email, Text message) Eager personality to create company experience for the customer, vendors, and providers Provide accurate information about the company's products or services including its platform and answer questions Escalate any technical support issues when encountered to the correct department Manage and take ownership of the resolution process for all customer-related issues to the final resolution Keep confidential records and financial information private and secure Record details of customer contacts and action taken - document in systems and use ticket system Sell the program with a minimum quota of 10 a month Required Skills: Ability to effectively navigate through multiple web applications and multiple chat sessions simultaneously in a prompt, friendly and professional manner Strong phone handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Ability to work under pressure and deadlines in a fast-paced environment Strong analytical and organizational skills Strong problem-solving skills Team-player and adaptable Energetic and positive, with the ability to work independently and within the team High attention to details Data encoding Ability to quickly articulate technical and service values to solve issues Ability to learn quickly and maintain a current, comprehensive knowledge of client's products and services including their platforms and systems #J-18808-Ljbffr