Saas Support Agent

Skills: Fluent English speaker/writer Computer/software savvy Ideally with some experience in customer service and SaaS Tasks: First Level support for functional questions via Freshdesk – and if needed with short screensharings Smaller platform configurations if needed Bug reporting in Jira Creation and adjustments of articles in our help section in Freshdesk The end users for this SaaS Intellectual Property platforms are scientists, inventors, and lawyers from big corporations in the world Contrato indefinido, It starts in COP$2.000.000 + social security +$80.000 connectivity allowance and you could get to $3.000.000 in 1.5 years aprox through salary stages defined/signed in the contract, mon-fri business hours EST, we provide EMI and 1/2 monthly salary each anniversary.
-Requerimientos- Educación mínima: Universidad / Carrera tecnológica 2 años de experiencia Idiomas: Inglés