Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people.
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
As a Support & Maintenance Engineer you will be involved in tier II application support for incidents, problems, change and solution management.
You will be responsible for escalations and assistance requests.
Responsibilities
- Manage case load (full escalations and requests for assistance).
- Diagnose and solve technical issues at 2nd level and where needed, escalate to other support teams as required.
- Detect, investigate, recreate, and raise defects. Track incidents and defects through internal systems and turn around fixes for Production issues.
- Set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e. g. scripts, coding) to address issues as workarounds.
- Write and review technical documents (Knowledge documents, Support Plans, Technical Advisory Bulletins) for internal and public use.
- Work closely with other Systems Analysts, Developers, Testers, and Project Managers to improve customer satisfaction.
- Assist delivery teams with project implementation tasks (system configuration, validation, etc).
Qualifications & Experience
- Bachelor or Master s degree in Computer science, electronics engineering, Telecommunications engineering,
Industrial engineering, or related fields.
- At least 3 years of experience working in support roles for IT projects or similar positions managing II tier incidents.
- IT knowledge , Operating systems such as Windows / Linux, Databases, and web services configuration.
- Fluent in Spanish and English (B2).
Position Requirements
- Colombian citizenship or work permit.
- Availability to perform on-call shifts.
- Hybrid role, position based in Bogotá, Colombia.
- Availability to travel internationally within Latam if necessary.
Say HI and learn more about working at Thales (Click Here)
LI-JCB
LI-HYBRID
At Thales we provide CAREERS and not only jobs.
With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
