R2P Associate This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world. This position reports into EBS Operational Lead and is based in Bogota, Colombia. Who we are At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives. What will you do The R2P Associate will be responsible for being the "single point of contact" (SPOC) for interactions between the requesters and business partners, sourcing specialists, contract champions, and Accounts Payable or R2P Specialists, ensuring a positive and compliant end user experience. These interactions would primarily involve providing general assistance with no touch transactions and more detailed assistance for low and high touch transactions, including requisition creation, PO creation, receiving, PO closure, and status updates. The R2P Associate may be assigned to one or more categories and may be rotated to other categories as a back-up for other R2P Associates. The R2P Associate is also responsible for ensuring compliance to the defined processes when engaging with the various end users. Lastly, the R2P Associate may have the primary responsibility for requesting maintenance of new or changes to the supplier data in concert with its use within the source-to-settle process. Key Responsibilities Triage & Concierge Management Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion. Provides end user support for the J&J eMarketplace and Sourcing eMarketplace; triaging low touch, high touch, and no touch requisitions. Manages cases in SFDC. Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing. Request for New or Changes to Supplier Data Defines data collection approach between the requestor and/or the vendor as necessary, collects and reviews data, and evaluates supporting documents against country standards. Prepares request forms based on the supporting documents and data standards. Follows through completion of requests and escalates as needed to ensure timeliness. Monitors compliance to existing policies and data standards. Stakeholder Management/Customer Service/L3 Helpdesk Escalation: Deliver service excellence and maximize customer service satisfaction. Identify, resolve and communicate critical user support issues in a timely manner. Execute Voice of the Customer (VOC) action plan from different stakeholders. Maintain professional attitude during service delivery and resolution of issues. Ensure proper and timely escalation of issues. Use discretion in escalating issues to appropriate parties. Receive, analyze, and resolve procurement process inquiries and disputes. Implement communication plans, change management frameworks, and support change management integration activities. Quality Management: Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA). Perform root cause analysis on recurring and/or quality issues. Identify action plan for quality improvement. Work with Third Party Service Providers and different business functions for action planning and execution. Participate in Daily Management Systems to assess capacity, issues, and focus areas. What we are looking for Required Qualifications Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset. Experience: Required years of related experience: 1-2 Years. Languages: Spanish mandatory, English B1/B2, Portuguese is a plus. Desired Qualifications Demonstrated proficiency with Procurement & Finance/Accounting processes. Must have demonstrated experience with data analysis. Strong written and oral communication skills. Strong MS Excel, PowerPoint, and Word skills. What's In It For You Competitive Benefit Package. Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! Learning & Development Opportunities. Employee Resource Groups. This list could vary based on location/region. Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location: Latin America-Colombia-Distrito Capital de Bogotá-Bogotá Job Function: Procurement #J-18808-Ljbffr