Rep III Operations & Customer Service Executive Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under the supervision of the Customer Service Supervisor, is responsible to coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction free, unfettered, and ensuring a positive comprehensive coordination. He/She is responsible for shipments management, planning, and execution, always committed to improving customer satisfaction. PRIMARY DUTIES AND RESPONSIBILITIES All activities are accomplished in an adequate, timely, quickly, and cost-effective way. The client needs and expectations are considered and performed by other company's offices. All applicable regulations and guidelines are applied. Order entry and follow-up to orders in Worldstar and TMS. Work together with OPS team to resolve shipping issues. Provide appropriate and correct information to customers about their orders, monitoring, tracking, and updating them on the status of the shipments. Partnership with sales team to exceed customer service expectations. Work very accurately with the pricing of all shipments, in order to enter charges properly and timely, in Worldstar and TMS. Edit and maintain shipments (exports/imports) at WorldStar, TMS & distributions. Perform a route review with the OPS team regarding the selection and combination of different kinds of transport (airplanes, vehicles). Register in the system the necessary instructions for the OPS team to proceed (pick up and deliver client shipments). Book and forewarn shipments within the necessary times. Monitor shipments during transport and react flexibly to any deviation from the plan. Frequently check the World Star & TMS notes and manage forewarned shipments. Check the scheduled departure or arrival times of flights (Post Flight). Recognize all important information and make immediate use of it. Work safely with all relevant regulations (IATA) as well as laws and ordinances. Use and maintain the available technical tools (WorldStar, OpStar, Biostar, Organice, Flight Monitor & TMS). Give proper instructions to OPS to handle the shipment correctly. Communicate with national and international stations of World Courier / Aerolink. Build and maintain relationships with contractors and carriers (airlines, handling agents, customs, suppliers, etc.). Meet with the legal framework of the Ministry of Communications for handling imported and exported shipments in the form of Postal Traffic. Meet the requirements of the Dirección de Impuestos y Aduanas Nacionales (DIAN). Perform preliminary actions, specifically development and/or acquisition of all necessary documentation (HWB, MAWB, import or export permit, export customs clearance, etc.). Check shipping papers according to GGVS / AADR / IATA-DGR. Carry out all customs formalities (import/export). Perform any other duties the employee has been trained for. EXPERIENCE AND EDUCATIONAL REQUIREMENTS Requires a Degree in International Trade, International Business or related majors from an accredited College. Normally requires from five (5) to seven (7) years of directly related and progressively responsible experience. REPORTS DIRECTLY TO Customer Service Supervisor MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS Command of English: written and oral skills. Ability to work quickly and accurately under time and volume constraints as well as under pressure. Strong interpersonal skills. Good analytical skills. Ability to resolve customer issues quickly and creatively to improve customer satisfaction. Strong organizational skills, attention to detail. Ability to take initiatives and responsibilities. Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Able to prioritize workload, which may change throughout the day. Self-motivated and uses own initiative. Excellent technical, organizational, planning, and team-working skills. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. About Us Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. #J-18808-Ljbffr