Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under the supervision of the Customer Service Supervisor, is responsible to coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction free, unfettered, and ensuring a positive comprehensive coordination. He/She is responsible to shipments management, planning and execution. Always he/she has to be committed to improving the customer satisfaction. PRIMARY DUTIES AND RESPONSIBILITIES: All the activities are accomplished in an adequate, timely, quickly and cost effectively way. The Client needs and expectations are considered and performed by other company's offices. All the applicable regulations and guidelines are applied. Order entry and follow up to orders in Worldstar and TMS. Work together with OPS team to resolve shipping issues. Provide appropriate and correct information to customers about their orders, monitoring, tracking and updating them on the status of the shipments. Partnership with sales team to exceed customer service expectations. Work very accurately with the pricing of all shipments, in order to enter charges in a proper way and in time, in Worldstar and TMS. Edit and maintain shipments (exports/imports) at WorldStar, TMS & distributions. With the OPS team, perform a route review, specifically regarding to the selection and combination of different kinds of transport (Airplanes, vehicles). Register in the system the necessary instructions for the OPS team to proceed (pick up and deliver of the client shipments, deliver/pick up shipments in the courier company). Book and forewarn shipments within the necessary times. Monitor shipments during transport and react flexibly to any deviation from the plan. Frequently check over the World Star & TMS notes and manage the forewarned shipments. Check the scheduled departure or arrival times of flights (Post Flight). Recognize all the important information and make immediate use of this (All emails Station, rental lists, OPS-Memos, C/H Memos). Work safely with all relevant regulations (IATA) as well as laws and ordinances. Use and maintain the available technical tools (WorldStar, OpStar, Biostar, Organice, Flight Monitor & TMS). Give proper instructions to OPS to hand the shipment correctly. Communicate with national and international stations of World Courier / Aerolink. Build and maintain relationships with contractors and carriers (airlines, handling agents, customs, suppliers, etc.). Meet with the legal framework of the Ministry of Communications for handling imported and exported shipments in the form of Postal Traffic. Meet the requirements of the Dirección de Impuestos y Aduanas Nacionales (DIAN). Perform preliminary actions, specifically: Development and/or acquisition of all necessary documentation (HWB, MAWB, import or export permit, export customs clearance, certificate of live animals, dangerous goods declaration, etc.). Check shipping papers according to GGVS / AADR / IATA-DGR. Carry out all customs formalities (import/export) through: Inspection and/or acquisition of all necessary formalities for import or export (import or export permit, customs formalities for export, etc.). The determination of all customs and/or taxes, and entering these in WorldStar. Perform any other duties the employee has been trained for. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires a Degree in International Trade, International Business or related majors from an accredited College. Normally requires from five (5) to seven (7) years directly related and progressively responsible experience. REPORTS DIRECTLY TO: Customer Service Supervisor MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Command of English: written and oral skills. Ability to work quickly and accurately under time and volume constraints as well as under pressure. Strong interpersonal skills. Good analytical skills. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction. Strong organizational skills, attention to detail. Be able to take initiatives and responsibilities. Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Able to prioritize workload, which may change throughout the day. Self-motivated and uses own initiative. Excellent technical, organizational, planning and team working skills. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ******. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned. #J-18808-Ljbffr