Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.
Tipo de empleo
- Tiempo completo
Ubicación
Colombia, Huila
Descripción completa del empleo
Important company requires;
Local support (End user computing) - Remote in Colombia
Main Activities / Responsibilities:
- Advocate for the IT needs of the manufacturing facilities
- Act as the escalations point for other IT functionality groups
- Supporting high impact Digital communication streaming events
- Training users and administration of best practices for supported technologies
- Providing and updating IT-manuals and documentation
- Administering user identities for new joiners, movers and leavers in the Identity and Access
Management tools (e.g. ServiceNow)
- Supporting users in getting access to business applications
- Managing end user communication on major incidents
- Order New Software/Install New Software.
- Acting as representative for the Corporate end user domain in global projects
- Supporting and assisting other IT technical functions for diagnosing and resolving plant related
incidents.
- Support and installation of office equipment, the related software and local infrastructure
components
- Maintenance of the Corporate Hardware/Software inventory
- Support business units in the management of the equipment life cycle
- Collaboration in testing of new software applications
- Administration of computer objects in active directory and infrastructure management tools
- Providing and updating IT-manuals and documentation
- Managing incidents and requests in the ticketing system adhering to the defines SLA's and
provide assistance on IT Service management related activities
- Contributing in the evolution of the Local IT environment starting from proposing innovative ideas
up to designing, implementing and operating the landscape
- Identifying and implementing process improvements in order to provide more effective and
efficient service to business customers
- Providing end user assistance by phone, emails, via ticketing system or in person (end user
walk-in)
- End User Support Services including but not limited to
- Video Camera
- Active Directory
- Network
- Server
- Cabling
- Router & Switches
- UPS / Battery Back-Up
- Video Conferencing
- WiFi Connection
- VoIP
- Report, coordinate and escalate issues/errors to existing application or corporate IT Support
teams
- Provide after-hours support as needed, including a rotating 24x7 on-call support schedule.
- Support the Managed Service Provider teams to ensure the correct application of the Standard
Operational Procedures and enhance daily operational functions.
- Ensure excellence in Health & Safety (H) by providing visible leadership and driving for the
execution of the basics of the H operating model and adherence to Group H standards and
policies.
Profile Required:
- Level of education/qualifications normally required:
- Bachelor's Degree in Information Technology or related discipline.
- Distinctive qualifications relating to his/her area of expertise.
- Specific work experience:
- At least 10 years of experience working as a field service supporter for an end user
workplace environment (client operating system and management tools)
- At least 5 years of experience in supporting the local networking environment
(LAN/WiFi).
- Knowledge of Microsoft server environments on a virtualized platform is a strong
advantage
- Experience working within an ITIL framework and Experience with ITSM tool
(ServiceNow)
- Experience with Google Suite and Microsoft Office.
Technical / functional skills:
- Strong customer orientation skills
- Strong Analysis and problem solving capabilities
- Analytical and structural competencies
- Team player with positive, collaborative approach and sense of accountability
- Adequate understanding and alignment with Health & Safety values
- Experience developing and implementing IT standards, policies and procedures.
Behavioral competencies:
- Open-minded, collaborative and an effective team player.
- Ability to work in a multicultural and multi-located team.
- Driven for success and aspiring to a culture of service excellence, always putting the
customer,
our people and our business at the center of everything he/she does.
- Ability to deal with ambiguity.
- Ability to communicate openly and effectively with many diverse stakeholders, with
external vendors and auditors, and with staff.
- Ability to work proactively and under pressure considering the criticality required to
ensure the right quality of service for the business
Linguistic skills:
- Fluency in English, both verbal and writte
Mobility requirements: (time spent travelling internationally, nationally etc.).
- Limited travel between Corporate sites of USA
Schedule: Monday to Friday from 9 to 6 or from 8 to 5 to be determined.
