Job Title: Customer Service Specialist/Call Center Job Type: Full-Time Pay: 2,500,000 to 3,000,000 Colombian Pesos per month (depending on qualifications and experience) Location: Columbia (Remote) Benefits: Work from the comfort of your own home Competitive compensation Work Schedule: 40hrs/week Weekend availability US Business Hours Description: We are seeking dedicated individuals to join our team as Virtual Call Center Agents. As a Virtual Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with inquiries, orders, and issue resolution. This role offers the flexibility of working remotely from your own home while contributing to a dynamic and collaborative team environment. Responsibilities: Manage email Schedule appointments and meetings Conduct research and compile data Prepare reports and presentations Handle incoming calls promptly and professionally Assist customers with inquiries and issue resolution Maintain a high level of customer satisfaction through effective communication and problem-solving skills Follow company policies and procedures to ensure quality service delivery Meet or exceed performance metrics, including call quality and customer satisfaction targets Requirements: Must have Call Center and Outbound Call experience Sales experience is a PLUS! Proficient in advanced-level English language skills Exceptional reading, writing, and speaking in English Strong organizational and time-management skills Proficient in Microsoft Office and Google Suite Stable internet connection and a quiet working environment; you must own a computer and have a dedicated workspace Must be able to work during USA work hours Appointment-setting experience Familiarity with CRMs and/or medical EHRs is a must Go High Level and Zoho Projects are a plus Familiarity with ChiroTouch is a plus Technical Requirements: Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required Windows or Mac is acceptable At least 8GB of RAM with 60 GB of free hard disk space available At least 50 Mbps to 100 Mbps download speed At least 10 Mbps DSL/Fiber internet connection (USB sticks, signal-based & pocket WIFI connections are not allowed) Noise-canceling Headset A high-definition web camera (built-in camera for a laptop will do) Expected hours: 40 per week #J-18808-Ljbffr