CBRE Recruiting Talent Community (Account Director) in Columbia, Maryland Job ID: 193406 Posted: 12-Nov-2024 Role type: Full-time Areas of Interest: Facilities Management Location(s): Columbia, Maryland - United States of America About the role An Account Director provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for a $7m+ maintenance revenue, single customer account within GWS Local. An Account Director is responsible for delivering the full suite of FM services (hard and soft) to the key client, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times. What You'll Do: General/Operations: Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded. Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal. Act as the single point of contact for overall account operations ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works. Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments. Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients. Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports. Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting. Drive innovation and thought-leadership on the account. Support effective business communication internally and externally. Support the sales process through solution development and participation in presentations. Support People Engagement and account DE&I objectives. People: Provide leadership, guidance, coaching and direct support to deliver service excellence and high levels of employee engagement. Foster a learning environment, with appropriate training and development planning across the account. Ensure training needs are delivered, employees are fully competent to undertake their roles. Ensure effective succession planning is completed account-wide. Finance/Commercial: Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery. Ensure business policies and processes are effectively communicated and implemented across account. Drive effective commercial and financial governance through accurate reporting. Review purchase orders to ensure financial, contractual, and commercial accuracies. Drive sustainable organic growth of the account. QHSE: Ensure the provision of a healthy and safe working environment on the account. Maintain both client and CBRE health and safety policy and process. Develop environmental health and safety procedures for facilities. Responsible for facility inspections for quality assurance on a periodic basis. Supervisory Responsibilities: Provides formal supervision to individual employees within single functional or operational area. What you will need: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Bachelor's degree from four-year college or university; Requires 8 years or more of relevant work experience. Communication Skills: #J-18808-Ljbffr